RETURN POLICY & PROCEDURES
We aim to provide with the best quality products at the affordable price, and truly wish you will be pleased with the product which you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.
Under the consumer protection (distant selling) regulation 2000 you are entitle to a 14 days cooling off period. This means you have the right to cancel for exchange or damage only all our order is made to order in writing at firstname.lastname@example.org up to 14 working days after you have received your order for the reason needed to return. For further information on your rights as a internet Shopper, please refer to the Office of Fair Trading website – in particular, view the following web page: http://www.oft.gov.uk/Legal/DSR/default.htm
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of it must be checked prior to assembly. If the delivered item does not match yours order, is damaged or incorrectly supplied, please contact to discuss a refund, repair or replacement. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or refund.
Our Customer Service team will then contact you to organize, as appropriate, a collection and explain all the necessary procedures.
Please note that we cannot give refunds on self-assembled goods which have been damaged by you during assembly.
If you would like to exercise the right to reject the goods you must take care of the goods until they are returned to us. Please ensure that the goods are returned with all part and the original packaging.
Please also note that self-assembly goods are only possible to cancel prior to assembly. Once the goods have been assembled or partially assembled we will not be able to accept returns.
ALAN MIZRAHI LIGHTING cannot accept cancellation in situations where the goods have been damaged, personalized, modified , or otherwise used in such a way as would make it impossible for them to be returned to us. They have to be in condition in which they were delivered to you.
Goods to be returned must clearly show our order number on the package.
The delivery cost to return items, will be excluded from the total amount due.